Cancellation and Refund Policy

This policy applies to every purchase of the platform operated by M Vinicius Costa Goncalves Tecnologia Ltda, CNPJ 57.751.797/0001-86, trading as OMARCUSDEV: recurring plans (monthly or annual), one-time payment plans, paid in full or in installments (for example, an annual plan or lifetime access), and additional connections. It supplements the Terms of Service.

• You may withdraw within 7 calendar days of payment, without giving a reason, under art. 49 of the Brazilian Consumer Protection Code.
• The refund is full: we return the entire amount paid, with no penalty and no fee deducted.
• For card purchases in installments, the refund covers the full purchase amount, not only the installments already paid: future installments are no longer charged.
• This applies equally to monthly, annual and one-time plans and to additional connections.

Write to contato@omarcusdev.com.br with the account e-mail and, if available, the purchase date or receipt. You may also use the support channel shown in the dashboard. The date your request reaches us is what counts, even if the refund is completed after the 7 days.

We confirm receipt of the request within 2 business days.

• We request the refund from the payment provider within 5 business days of confirming the request.
• Pix payments: the amount is returned by Pix to the same account that paid.
• Credit card payments: the refund goes to the same card. The credit appears on one or two statements, depending on the card closing date and on the card network and issuing bank, which we do not control.
• We confirm by e-mail that the refund has been requested.

• Recurring plans can be cancelled at any time, in the dashboard or by e-mail. Access remains until the end of the cycle already paid, and nothing further is charged.
• To avoid the next charge, cancel before the renewal date.
• Outside the withdrawal window, there is no pro-rata refund for a cycle already started, nor for a one-time plan already in use.

Duplicate charges, charges for an amount other than the one agreed, or charges made after a cancellation requested before renewal are refunded in full, at any time, as soon as identified, by the same method and within the same timing as section 4.

Once the refund is completed, access to the refunded plan ends. Account data follows the Privacy Policy, including requests for export or deletion.

Nothing in this policy limits rights guaranteed by the Brazilian Consumer Protection Code. If anything is unclear, talk to us before opening a dispute with your bank: a direct refund is usually faster.

contato@omarcusdev.com.br
M Vinicius Costa Goncalves Tecnologia Ltda — CNPJ 57.751.797/0001-86 — Porto Alegre/RS, Brasil